Independent prototype using public U.S. Government help content and synthetic telemetry. Not affiliated with or endorsed by the Department of Defense, the Defense Health Agency or PEO DHMS. No PII or PHI.
Screen 2 of 5 · Instrument the go-live
Go-live radar Instead of counting tickets after the fact, the radar watches every new user's first weeks: did they sign in, did they finish a real task, did self-service resolve their question, are they stuck? Stuck users trigger proactive nudges.
Synthetic telemetry · fictional rollout
Synthetic data
A fictional product release rolled out to 8 fictional sites over 42 days. Every number on this page comes from a seeded simulation (seed 20261104), so it is the same on every visit. No real users, sites or systems.
Adoption 87% 2,760 of 3,174 invited signed in
Time to first successful task 10.9 h median, after first sign-in
Self-service containment 53% questions resolved without a person
Human-touch tickets 20.2 per 100 new users
Sentiment proxy 3.43 / 5 in-app pulse, n = 1,508
Stuck users 1,363 43% of invited; 758 nudges sent 0 1,250 2,500 3,750 5,000 1 7 13 19 25 31 37 42 Day By day 42, 3,174 users invited, 2,760 signed in and 2,411 completed a first real task. Show data table Adoption curve Day Invited Signed in First successful task 1 49 24 16 2 104 59 52 3 217 118 102 4 308 193 167 5 463 291 250 6 586 403 348 7 693 501 446 8 840 606 527 9 957 701 612 10 1,121 824 713 11 1,257 950 822 12 1,446 1,095 940 13 1,568 1,229 1,057 14 1,704 1,348 1,161 15 1,863 1,466 1,253 16 2,003 1,580 1,363 17 2,170 1,700 1,466 18 2,334 1,831 1,581 19 2,453 1,962 1,690 20 2,567 2,069 1,801 21 2,672 2,172 1,892 22 2,751 2,256 1,958 23 2,815 2,349 2,036 24 2,869 2,424 2,102 25 2,920 2,469 2,138 26 2,961 2,507 2,178 27 2,993 2,546 2,214 28 3,024 2,586 2,252 29 3,051 2,616 2,281 30 3,069 2,641 2,298 31 3,086 2,664 2,318 32 3,100 2,684 2,337 33 3,117 2,692 2,343 34 3,127 2,709 2,361 35 3,136 2,715 2,368 36 3,142 2,722 2,373 37 3,149 2,729 2,381 38 3,155 2,740 2,392 39 3,164 2,746 2,396 40 3,167 2,750 2,401 41 3,170 2,757 2,408 42 3,174 2,760 2,411
289 < 4 h 1012 4-12 h 662 12-24 h 419 1-3 days 30 > 3 days 348 Not yet Median 10.9 h. 348 signed-in users have not completed a task yet. Show data table Time to first successful task Bucket Users < 4 h 289 4-12 h 1012 12-24 h 662 1-3 days 419 > 3 days 30 Not yet 348
758 nudges sent to treatment users; 1,120 held for control users. Reset thresholds
User Why Next step UA0000 patient, control Active, then went quiet Held (control cohort) UA0001 clinician, control Repeated failed attempts Held (control cohort) UA0002 patient, treatment Active, then went quiet Short check-in: what got in the way? (one tap) UA0004 staff, treatment Active, then went quiet Short check-in: what got in the way? (one tap) UA0006 staff, treatment Active, then went quiet Short check-in: what got in the way? (one tap) UA0008 patient, control Invited but never signed in Held (control cohort) UA0018 patient, control Invited but never signed in Held (control cohort) UA0020 patient, treatment Active, then went quiet Short check-in: what got in the way? (one tap) UA0024 clinician, treatment Active, then went quiet Short check-in: what got in the way? (one tap) UA0025 clinician, treatment Signed in, no successful task yet; Active, then went quiet Guided walkthrough of the top task for their segment
Site Live Adoption First task Contained Tickets /100 Stuck Site A (Juniper Ridge) Day 0 97% 10.9 h 53% 18.6 186 Site B (Cedar Bay) Day 2 96% 10.1 h 50% 20.0 160 Site C (Pinecrest) Day 4 85% 10.5 h 56% 20.1 240 Site D (Saltmarsh) Day 7 69% 9.7 h 43% 26.8 199 Site E (Red Mesa) Day 9 82% 12.6 h 53% 20.5 184 Site F (Northfield) Day 11 95% 11.9 h 55% 20.4 105 Site G (Lakeside) Day 14 81% 11.0 h 56% 17.6 177 Site H (Granite Falls) Day 16 89% 10.4 h 52% 19.0 112