Independent prototype using public U.S. Government help content and synthetic telemetry. Not affiliated with or endorsed by the Department of Defense, the Defense Health Agency or PEO DHMS. No PII or PHI.
CareLoopCustomer care loop for a product go-live

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Self-service assistant

Answers come only from 100 passages of public U.S. Government help content, retrieved and quoted word for word with a link to the source. No AI writes the answer. When the match is weak, the assistant hands you to a person with a context packet, so nobody asks you to repeat yourself.

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Who is asking?

Do not type names, ID numbers or health details. This is a demo; nothing leaves your browser.

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How it decides

Each question is scored against every passage with BM25 (a standard keyword-relevance formula). Confidence combines how many of your words the best passage covers, how strong the match is, and whether the passage was written for your group. At 0.55 or above it answers; below that it hands off.